In this book, I’ve shared a story, not of perfect strategies, but of imperfect people. It
captures the real tension between profit and peace, customer service and self-respect, logic
and emotion.
Every conversation in OMMNIVERSE is inspired by the chaos I’ve witnessed, as a
technopreneur, a karma believer, and someone who has sat through thousands of complaints,
decisions, and silent regrets.
It’s not just about customers.
It’s about consciousness.
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your copy
In today’s fast-moving world of online stores, flashy campaigns, and impatient customers,
business has become a battlefield of survival. But beneath all the dashboards, discounts,
and delivery timelines, there lies a deeper truth the human soul of commerce.
OMMNIVERSE is not a manual. It’s a mirror.
A story told through the eyes of a confused businessman and a sharp, compassionate expert
as they unpack everyday business struggles, one conversation at a time.
Through topics like refunds, loyalty, omnichannel dilemmas, and customer ego, this book
reveals the invisible threads that tie commerce to karma, logic to love, and emotion to
execution.
Every chapter blends lived experience, heartfelt questions, and real-world frameworks —
making it one of the most honest books ever written about the reality of business.
It doesn’t throw jargon. It reflects your pain, your pressure, your possibilities. It shows you that real growth begins with real clarity not hacks.
This book reveals how every customer interaction be it a complaint, refund, or return holds a karmic lesson. You won’t just understand systems, you’ll understand souls.
Whether you’re running a supermarket or scaling an eCommerce startup, the lessons in this book feel personal because they are. They come from life, not lectures.
This book is for those who’ve faced the dilemma of “what now?” more times than they can
count. It’s for those who’ve sat through refund requests with clenched jaws, smiled through
fake loyalty, or questioned if they’re running a business or being run by it.
OMMNIVERSE is not just a guide. It’s a reflection. A story that mirrors the daily battles of
those who keep commerce alive yet feel invisible in spreadsheets, SOPs, and dashboards.
If you’re one of them, this book is written for you.
If you’ve inherited the business but not the answers… If you’re stuck between old rules and new realities… this book will help you navigate modern customer expectations without breaking the values that built your brand.
Whether you run a supermarket, a fashion store, a gifting brand, or an omnichannel empire this book speaks your language. If you deal with returns, refunds, price matching, loyalty offers, and shifting inventory it will feel like your own story.
If you’re building something with or without funding and facing the heat of customer reviews, the pressure of price wars, or the puzzle of B2C/B2B dynamics, this book will bring clarity.
If you manage WhatsApp complaints, loyalty program logic, social media anger, or shop-floor realities you’ll find frameworks and relief here.
If you believe customer experience is not a department but a philosophy and you’re tired of buzzwords without depth this book grounds you.
This book will give you more than MBA formulas. It will give you real-life understanding of human emotion in business told through story, not slides.
Each conversation in OMMNIVERSE peels back a layer of how real people handle chaos with confusion, courage, ego, and empathy. Through the clash of logic and emotion, customer and seller, every moment reveals the invisible threads of loyalty, urgency, and the karmic consequences behind every decision we make in business.
Running a business isn’t just about sales, strategy, or systems, it’s about emotions.
The unspoken stress behind refunds. The guilt of turning down a loyal customer. The
confusion between what’s profitable and what’s peaceful.
Each part of OMMNIVERSE reflects a phase that every customer-centric business must
pass through from chaos to clarity, from doubt to decision.
When the customer complains, and your team panics.? We begin with the real-world chaos of running a business returns, WhatsApp rants, unfair reviews, and emotional fatigue. This part reflects what every founder, store manager, or CRM head silently goes through.
Why did they leave? Was the refund worth it? This part dives into the uncomfortable truths we avoid: hidden reasons behind customer exits, refund guilt, and how past karma shows up in today’s complaints.
A new perspective enters calm, composed, and karmic. Through her lens, the businessman starts seeing patterns. Discounts aren’t just numbers, loyalty isn’t about points, and the customer isn’t the enemy. This is where the shift begins.
Every chapter becomes a therapy session. One by one, practical yet emotional topics unfold: Refund logic, loyalty abuse, discount value traps, price sensitivity, and business self-respect each with simple but deep clarity.
Beyond inspiration now comes the application. You’re not just reading. You’re learning. Through relatable examples and ready-to-use decision logics, the reader walks away with a karma-friendly, profit-smart way to run business.
From pressure to purpose the emotional shift. In the final chapters, business becomes more than just numbers. It turns into a space for clarity, connection, and conscious choices.
A multifaceted technopreneur, author, and expert in eCommerce and OmniCommerce, Tejash Shah
brings over two decades of hands-on experience and insight to his work. As a
CyberLaw-certified professional and a specialist in Shopify and Magento, he has dedicated
his career to creating digital solutions that drive growth and efficiency, empowering
businesses to succeed in the fast-evolving digital landscape. Yet his journey extends far
beyond technology; it encompasses a deep-rooted belief in karma and a dedication to
understanding ancient sciences.
With a simple yet profound life philosophy “Dream big, aim high, but never forget to express
gratitude for what you have” he maintains a grounded, balanced approach ...
What business owners, managers, and brand builders are saying about OMMNIVERSE in their own words.
In a world where the pace of life has accelerated, where material
desires continue to
grow, and where the cacophony of success overwhelms the shadows of ethics, many find
themselves lost and in search of meaning. Apathy, dissatisfaction and broken
relationships have all become commonplace.
In "Karmajyothir: The Mystery of Blissful Life" the author provides guiding light
through the ancient science of astrology, not as a mystical art but as a profound
system of understanding human life. With clarity and empathy, the author
demonstrates that astrology is not just mythology but a science that can illuminate
the possibilities and possibilities in our lives. It is not just about our "Janam
Kundli" but about our "Karma Kundli of the Past Life".
know
more
Revenge, Sex, and Karma is a bold exploration of human desire, ambition, and the
consequences that follow. This is a story about people pushed to their limits by
love and betrayal, navigating the gray areas between right and wrong, loyalty and
revenge. With complex characters who face challenges at every turn, the novel takes
readers through a whirlwind of emotions, revealing the impact of karma on every
choice.
Revenge and Forgiveness
When betrayal occurs, should we seek revenge or find a path to forgiveness?
Love and Lust
Where do we draw the line between love and desire? Can love survive in the face
of temptation?
Karma and Consequences
The choices we make don’t end with us—they shape our futures in ways we can’t
always control.